SLA
Rather than a “one size fits all” approach to contract management, our goal is to maximize a provider’s ability to tailor its service offerings to the particularized needs of each customer while retaining the structural uniformity and legal protections that should remain consistent from client to client. The result is a modular set of documents that providers can use selectively to more accurately reflect the scope of each client relationship. Those documents may include any of the following:
Master Services Agreements
Service Specfications & Service Level Agreements
Managed Services
Backup & Disaster Recovery Services
Remote Application Hosting
Collocation
Hardware-as-a-Service
Project Proposals & Statements of Work
Short-Form Agreements for services provided to lower-revenue customers
By memorializing client relationships with a set of service agreements targeted appropriately to the services provided to particular clients and to the terms and limits of any applicable insurance coverage for errors & omissions, providers also obtain peace-of-mind knowing that their contracts work with, and not against, their risk-management initiatives.
